FAQ

Frequently Asked Questions about Tax Free Brand Cigarettes Shop.

How much does delivery cost and how long does it take?

The delivery cost is included into the price, so it’s actually free for the customer. All parcels are shipped via registered airmail, and to most countries, delivery  usually doesn’t take longer than 3 weeks from the day of the dispatch. Some packages are delivered to the USA in 7 days  and  sometimes it would take 4 whole weeks to deliver to UK or Germany. Thus  delivery time is a bit random and  there’s nothing we can do in order to speed it up.

Are the cigarettes you sell  Premium Brand & 100%  Genuine?

Absolutely, all the cigarette brands and tobacco products we sell  are 100% original, sealed and produced by their respective trademark owners in their own factories across EU. Most of the cigarettes sold on our website are produced either in Switzerland, Greece, Portugal or South America, depending on the brand. We are purchasing them directly from national tobacco’s wholesalers to skip the middlemen. We also pay all the duty excise taxes locally, so all of them have genuine excise stamps on the packs which you can verify. All parcels are dispatched from our warehouses located in Tax-Free Zonas.
 
Why  your prices are much lower then in my local grocery shop?

We are located in a "Duty Free Zones", which enable us to export our cigarette products  without paying import duty. Our products are solely for export and cannot be retailed to the general public. Other retailers who, having paid import duty, should they wish to export, face an extremely lengthy and difficult process to recover their  import levy.
Also keep in mind that  there is a   huge discrepancy in the standard of living across  different  countries, used by Major Tobacco Producers to manipulate with the cigarette prices.
All  Major Cigarette brands do really cost much cheaper in  developed countries (compared to the US, UK, Germany and etc.) and we simply provide  you with the direct  access to those prices.
Are our customers breaking the law by purchasing from us?
Absolutely not, since purchasing online for personal use is legal, as long as the smokes are used for Personal Use and Not for Reselling!

Will I have to pay Excise Duty on delivery?

The Answer is NO, but please keep in mind that in some countries (UK Germany Australia & New Zealand)  Excise Duty is sometimes applied (this happens when the parcel is inspected manually), According to our experience, this occurs in less than 10% of the purchases.
Also note, in these mentioned above countries the cost of cigarettes along with paid excise duty is much higher (when buying in local grocery / tobacco shop) compared to our prices.

 
What are the payment methods you currently offer?

At this moment we Only Accept Bitcoins & Bank Swift Wires as the payment methods.
Its Fast and Anonymous international payment toosl.
When Paying by Bank Swift Wire customer purchases GED eGift Certificate and we redeem it and process order once payment is received & credited, usually within 24 hrs.,
For More Info., See Our Payment Page.

 
Why don’t you accept credit cards or PayPal payments?

These days both Visa and MasterCard don’t allow its payment channels to be used for accepting payments for online cigarettes sales.
Note: In the past back since 2001, we use to have our own merchant accounts with major EU based banking institutions & used to accept credit card payments online.

 
What is a Bitcoin?

Bitcoin is a worldwide cryptocurrency and digital payment system called the first decentralized digital currency, since the system works without a central repository or single administrator. It was invented by an unknown programmer, or a group of programmers, under the name Satoshi Nakamoto and released as open-source software in 2009. The system is peer-to-peer, and transactions take place between users directly, without an intermediary. These transactions are verified by network nodes and recorded in a public distributed ledger called a blockchain.

 
I don’t have Bitcoin right now, how do I get one?

In case you don’t have yet Bitcoin wallet you can easy & fast set-up bitcoin wallet and purchase coins online, using different digital currency providers.
There lots of online services offering Bitcoins, please check www.bitcoin.org for more info.

 
What countries do you ship cigarettes?

We ship our products world-wide.

 
What is the delivery time?

Regular delivery/shipping time is 2 weeks.

 
What are the delivery costs?

All cigarette & tobacco prices already include delivery charges.

 
Are there any minimum purchasing amount of cigarettes/tobacco products?

Yes, in order to keep prices low and due to our internal logistics, the minimum order on cigarettes is 5 cartons per order. On smoking tobacco, the minimum order is 2.5 kilo.

 
Do you ship parcels to PO Box address?

Yes we do.

 
What will my parcel be look like?

All our packages are discreet, brown padded cardboard parcels, without any mentioning on what it contains inside!

 
Do I need to sign for my parcel?

No, you don’t need to sign for our parcels, but in case you are not at home at the time of delivery and postal man is not able to leave the parcel, you will need to pick it up at the post office. In such case you will need to present your photo ID at your local post office at the time of picking up your package.

 
In case my parcel is lost or stolen, will you refund / resend the original order?

We will Only Resend your order in case its returned to us for any reason.
If your are a Repeat Customer, we actually are able to deal with your case on personal level.
Please contact Our Customer Support Guys.

 
Do you offer discounts on wholesale orders?

Yes we do, the minimum order is 5 cartons per order, if you order more then the minimum please see Our Web Store for available discounts based on volume.
Also note, we offer Special Partnership Program, where you can Spread Your Word around to your friends, family members and etc.
All smokes are for Personal Use Only, thus Reselling cigarettes yourself is illegal.


How long does it take to process my order?

All cigarettes at our site are available to be shipped immediately- that means we have them in stock and can ship  them to you immediately. All orders will be dispatched within 1-2 days after payment confirmation. Usually we process an order within 24 hours, maximum 72 hours. All weekend confirmed orders, will be batched on Monday. We make efforts to ensure that your order is shipped promptly!

If I make an order Saturday, when my order will be sent?

Usually, your order is processed in 24 hours, maximum 72 hours. Orders confirmed on Saturdays are sent on the first working day following confirmation (Sundays and public holidays).

I bought 10 cartons of cigarettes one week ago and I have received only one parcel containing 4 cartons. Is that normal?

Yes. The cartons are shipped in few parcels. The time between the first and the last parcel delivery is in average 3 days.

Why can't you send me a single parcel containing more cartons?

Because it would be subject to duty since the width and value would not fall within the prescribed international parameters.


LEGAL ISSUES

Is it legal to resell cigarettes ordered?

No. All tobacco products on sale are for Personal Use Only!

Is it legal to purchase cigarettes and tobacco?

Absolutely!
As long as YOU ARE OVER 21 YEARS OLD and buying the tobacco products for personal consumption and NOT FOR RESALE. But you can purchase tobacco goods for personal use without any problem.

Is it illegal to order a large quantity of cigarettes, for example, 50 cartons?

Yes.
The quantity of cigarettes that can be purchased is left to the discretion of customers .

Can I withdraw the order placed with your online store?

You can withdraw your order within 24 hours of its placement.

Do you use personal data of customers (mailing address, e-mail address, etc.) for advertising campaigns or other promotional activities?

All personal information provided to us is 100 % and is used only for completing the order.